Managing the Monkey

Autori

• Mark Dawes
• Winn Denise

Parametri

• Libri di testo
• Libri di testo universitari
• Scienze sociali

Maggiori informazioni sul libro

One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.

Per saperne di più

Lingua: Inglese

Pubblicato: 1999

(In brossura)