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Focusing on conflict resolution, this manual provides comprehensive resources for teaching and training mediators. It outlines the conceptual framework of conflict and peacemaking, details the mediation process steps, and offers essential resources for conducting mediation sessions. Additionally, it emphasizes practical skills development through role-playing exercises, ensuring that trainees gain hands-on experience in mediation techniques.
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How to Resolve Conflict, James E. Gilman
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- 2017
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