Esaurito
Parametri
- 256pagine
- 9 ore di lettura
Maggiori informazioni sul libro
Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.
Acquisto del libro
The Effortless Experience, Matthew Dixon, Nicholas Toman, Nick Toman, Rick DeLisi
- Lingua
- Pubblicato
- 2013
- product-detail.submit-box.info.binding
- (In brossura)
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Metodi di pagamento
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- Titolo
- The Effortless Experience
- Lingua
- Inglese
- Autori
- Matthew Dixon, Nicholas Toman, Nick Toman, Rick DeLisi
- Editore
- Penguin Books Ltd
- Pubblicato
- 2013
- Formato
- In brossura
- Pagine
- 256
- ISBN10
- 024100330X
- ISBN13
- 9780241003305
- Serie
- Tag
- Saggistica, Arte / Cultura, Commercio, Business & Management, Auto-aiuto, Crescita personale, Design, Gestione & HR, Leadership
- Valutazione
- 3,9 su 5
- Descrizione
- Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.