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ITIL Continual Service Improvement

Autori

  • AA.VV.

Parametri

  • 261pagine
  • 10 ore di lettura

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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

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ITIL Continual Service Improvement, AA.VV.

Lingua
Pubblicato
2011
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