ITIL Service Strategy

Autori

• AA.VV.

Parametri

• 469 pagine
• 17 ore di lettura

• Business & Management

Maggiori informazioni sul libro

"A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers. This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence..."--Publisher description

Lingua: Inglese

Pubblicato: 2011

(In brossura)

Condizioni del libro: In buone condizioni

Prezzo: 9,49 €