ITIL : Continual Service Improvement

Autori

• AA.VV.

Parametri

• 221 pagine
• 8 ore di lettura

• Computer, IT, programmazione

Maggiori informazioni sul libro

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Lingua: Inglese

Pubblicato: 2007