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Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.
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The lean toolbox for service systems, John Bicheno
- Lingua
- Pubblicato
- 2008
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- Titolo
- The lean toolbox for service systems
- Lingua
- Inglese
- Autori
- John Bicheno
- Editore
- PICSIE
- Pubblicato
- 2008
- Formato
- In brossura
- Pagine
- 294
- ISBN10
- 0954124448
- ISBN13
- 9780954124441
- Serie
- Descrizione
- Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.