The lean toolbox for service systems

Autori

• John Bicheno

Parametri

• 294 pagine
• 11 ore di lettura

• Auto-aiuto
• Business & Management
• Commercio
• Crescita personale
• Saggistica

Maggiori informazioni sul libro

Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.

Lingua: Inglese

Pubblicato: 2008

(In brossura)