Service design: From insight to implementation

Autori

• Andy Polaine
• Lavrans Løvlie
• Ben Reason

Parametri

• 216 pagine
• 8 ore di lettura

• Arte / Cultura
• Commercio e vendita
• Design
• Economia e affari
• Saggistica

Maggiori informazioni sul libro

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Lingua: Inglese

Pubblicato: 2013

(Copertina rigida)