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This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.
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Beyond customer satisfaction to customer loyalty. The key to greater profitability, Keki R. Bhote
- Lingua
- Pubblicato
- 1996
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- (In brossura)
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- Titolo
- Beyond customer satisfaction to customer loyalty. The key to greater profitability
- Lingua
- Inglese
- Autori
- Keki R. Bhote
- Pubblicato
- 1996
- Formato
- In brossura
- Pagine
- 148
- ISBN10
- 0814423620
- ISBN13
- 9780814423622
- Serie
- Valutazione
- 3,15 su 5
- Descrizione
- This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.