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Explains how an organisation can achieve a consistently excellent customer service experience. Examines the vital role of middle-management, the importance of training and staff advancement, and looks at how to assess your customer experience.
Acquisto del libro
The Cult of Customer Excellence, Oke Eleazu
- Lingua
- Pubblicato
- 2016
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- (In brossura)
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- Titolo
- The Cult of Customer Excellence
- Lingua
- Inglese
- Autori
- Oke Eleazu
- Editore
- LID Publishing
- Pubblicato
- 2016
- Formato
- In brossura
- ISBN10
- 1910649546
- ISBN13
- 9781910649541
- Serie
- Valutazione
- 4,25 su 5
- Descrizione
- Explains how an organisation can achieve a consistently excellent customer service experience. Examines the vital role of middle-management, the importance of training and staff advancement, and looks at how to assess your customer experience.