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What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.
Acquisto del libro
What's the Secret? to Providing a World-class Customer Experience, John Dijulius
- Lingua
- Pubblicato
- 2008
- Rilegatura
- (Copertina rigida)
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- Titolo
- What's the Secret? to Providing a World-class Customer Experience
- Lingua
- Inglese
- Autori
- John Dijulius
- Editore
- John Wiley and Sons Ltd
- Pubblicato
- 2008
- Formato
- Copertina rigida
- ISBN10
- 0470196122
- ISBN13
- 9780470196120
- Serie
- Tag
- Commercio
- Valutazione
- 3,9 su 5
- Descrizione
- What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.