Broken Promises: Why Good Leaders Make Bad Decisions and How to Keep It from Happeining to You

Autori

• Daniel Quinn Mills

Parametri

• 210 pagine
• 8 ore di lettura

• Economia e affari

Maggiori informazioni sul libro

The book explores IBM's dramatic decline in the early 1990s, attributing its challenges not to technological lag but to a neglect of customer needs and employee trust. Through interviews with executives and customer surveys, the authors reveal that IBM's overly ambitious strategic planning, misguided financial decisions, and a broken commitment to both customers and employees contributed to its downfall. This narrative serves as a cautionary tale for corporate leaders, emphasizing the importance of maintaining strong relationships amidst significant organizational change.

Lingua: Inglese

Pubblicato: 1996

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