IT Service Management. An Introduction

Autori

• AA.VV.

Parametri

• 208 pagine
• 8 ore di lettura

• Computer & Internet
• Saggistica
• Tecnologia & Ingegneria

Maggiori informazioni sul libro

This introduction to IT Service Management is based on the latest edition of the ITIL books Service Support and Service Delivery and is intended to serve as a thorough and convenient introduction to the field of IT. This completely revised and international edition support implementation of IT Service Management processes from a business perspective.

Lingua: Inglese

Pubblicato: 2002

(In brossura)