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A practical ebook to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You�ll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and �In Focus� features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Dip in and out of topics for quick reference.
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Working with Difficult People, Raphael Lapin
- Lingua
- Pubblicato
- 2009
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- (In brossura)
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- Titolo
- Working with Difficult People
- Lingua
- Inglese
- Autori
- Raphael Lapin
- Editore
- Dorling Kindersley Ltd
- Pubblicato
- 2009
- Formato
- In brossura
- ISBN10
- 1405336862
- ISBN13
- 9781405336864
- Serie
- Valutazione
- 4 su 5
- Descrizione
- A practical ebook to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You�ll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and �In Focus� features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Dip in and out of topics for quick reference.