Tricky Business Letters

Persuasive Tactics on Paper

Autori

• Gordon R. Wainwright

Parametri

• Economia e affari
• Lettere

Maggiori informazioni sul libro

Letters are one of the essential features of a modern business. But how often have you wished you could write a succinct response to a letter from an angry customer, or deal with a complaint from a staff member? Packed full of written solutions for difficult situations faced by managers today, this book offers over 150 letters to make life easier and more productive.

Lingua: Inglese

Pubblicato: 1993

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