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On Purpose

Delivering a Branded Customer Experience People Love

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With a constant stream of new communication channels emerging, the real challenge for marketers is not just making sure their brand is present in each space but staying true to their brand purpose. A follow-up to Bold , the best-selling book which looked at what made cutting edge brands stand out, On Purpose , goes one step further and provides practical advice on how to achieve those same results successfully, over multiple channels. Shaun Smith and Andy Milligan provide a framework for success, explaining how to: --Stand Up: be clear about brand purpose and promise --Stand Out: define, design and deliver distinctive customer experiences across multiple channels --Stand Firm: create strong cultures that sustain results They explain and define how to deliver "on purpose" experiences by using a case study, individual thought pieces by experts in the field, and a key action summary at the end of each chapter.

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On Purpose, Shaun Smith, Andy Milligan

Lingua
Pubblicato
2015
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(In brossura)
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Titolo
On Purpose
Sottotitolo
Delivering a Branded Customer Experience People Love
Lingua
Inglese
Editore
Kogan Page
Pubblicato
2015
Formato
In brossura
Pagine
288
ISBN10
0749471913
ISBN13
9780749471910
Serie
Valutazione
3,8 su 5
Descrizione
With a constant stream of new communication channels emerging, the real challenge for marketers is not just making sure their brand is present in each space but staying true to their brand purpose. A follow-up to Bold , the best-selling book which looked at what made cutting edge brands stand out, On Purpose , goes one step further and provides practical advice on how to achieve those same results successfully, over multiple channels. Shaun Smith and Andy Milligan provide a framework for success, explaining how to: --Stand Up: be clear about brand purpose and promise --Stand Out: define, design and deliver distinctive customer experiences across multiple channels --Stand Firm: create strong cultures that sustain results They explain and define how to deliver "on purpose" experiences by using a case study, individual thought pieces by experts in the field, and a key action summary at the end of each chapter.