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Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
Acquisto del libro
Driven to Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way, Joseph A. Michelli
- Lingua
- Pubblicato
- 2018
- product-detail.submit-box.info.binding
- (Copertina rigida),
- Condizioni del libro
- In buone condizioni
- Prezzo
- 10,99 €
Metodi di pagamento
Ancora nessuna valutazione.
- Titolo
- Driven to Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way
- Lingua
- Inglese
- Autori
- Joseph A. Michelli
- Pubblicato
- 2018
- Formato
- Copertina rigida
- Pagine
- 282
- ISBN10
- 007180630X
- ISBN13
- 9780071806305
- Serie
- Tag
- Saggistica, Commercio, Business & Management, Economia, Germania, Gestione & HR, Leadership, Industria automobilistica
- Descrizione
- Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.