Jan van Bon

ITIL Pocketguide 2011 Edition

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Jan van Bon ITIL Pocketguide 2011 Edition

ITIL V3

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Jan van Bon ITIL V3

Foundations of IT Service Management based on ITIL

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Jan van Bon Foundations of IT Service Management based on ITIL

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ITIL® V3 - A Pocket Guide

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Jan van Bon ITIL® V3 - A Pocket Guide

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ITIL4 POCKETGUIDE 2E

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Jan van Bon ITIL4 POCKETGUIDE 2E

ITIL - Pocketguide

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Jan van Bon ITIL - Pocketguide

Service Operation basierend auf ITIL V3

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Jan van Bon Service Operation basierend auf ITIL V3

The ISM Method

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Wim Hoving The ISM Method

Foundations in IT-Service-Management

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Jan van Bon Foundations in IT-Service-Management

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ITIL® 2011 Edition - Das Taschenbuch

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Jan van Bon ITIL® 2011 Edition - Das Taschenbuch

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Gestion de Servicios ti Basado en ITIL - Guia de Bolsillo

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Jan van Bon Gestion de Servicios ti Basado en ITIL - Guia de Bolsillo

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ISO-IEC 20000

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Jan van Bon ISO-IEC 20000