Barrie G. Dale Ordine dei libri (cronologico)

This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide-ranging source of reference for the many associated tools, techniques and systems. New edition of a text which is popular with both students, academics and practitioners. Gives the reader an appreciation of the concepts and principles of TQM. Serves as an authoritative source of reference for the many associated tools, techniques and systems. Now extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on The Received Wisdom on TQM, Old Economy Businesses and the Quality Function, and Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management and the Excellence Model. Some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.

Self-Assessment for Business Excellence sweeps aside the traditional methods of assessing success and takes you into the new era of creating world-class organizations through self-assessment. Straightforward, practical and cost-effective, it shows you how your company can achieve business excellence.Top performing companies do two things - focus on value above all else and make the right decisions to create value. They know what creates value in their business and how to manage performance improvement strategies efficiently to ensure its achievement.Unlike conventional assessment of business success through financial results, business excellence through self-assessment stresses the equal significance of cause and effect, ensuring that you take the right decisions to produce the right results. To illustrate this idea realistically, the European Business Excellence Model (EBEM) is introduced. This is an easy-to-understand flowchart that shows you how an excellent organization operates. The EBEM provides a practical benchmark and framework for your business to measure and establish its current position, and clearly demonstrates how you can use the model to create value, assess where you need to be and plan how you get there. David Lascelles and Roy Peacock have unrivalled experience in this field, each bringing you the means of making your business a world-class, top performing organization.

Based on research work carried out at the Manchester School of Management, this text focuses on quality costing. It provides practical advice on how to define, collect, analyze, report and use quality costs, and is structured as a quality costing exercise. Case studies are included.