Focusing on the dynamics of communication within organizations, this book delves into how members interact and the implications for workplace culture. It builds on previous research related to fallibility, introducing concepts like communication climate, voice climate, and psychological safety, which highlight the risks associated with voicing concerns. The author emphasizes the importance of criticism, dissent, and encouragement, positioning friendly friction as essential for fostering a healthy communication environment.
This book is open access under CC-BY license. Moral dilemmas are a pervasive
feature of working life. Moral Reasoning at Work offers a fresh perspective on
how to live with them using ethics and moral psychology research. It argues
that decision-makers must go beyond compliance and traditional approaches to
ethics to prepare for moral dilemmas.
This book is published open access under a CC BY 4.0 license. This book addresses how organizations can deal with human fallibility in order to create space for excellence at work. Some mistakes in work settings put lives at risk, while others create openings for innovative breakthroughs. In order to deal constructively with fallibility, an organization needs a communication climate where it is normal to voice opinions, admit mistakes, and ask for help in critical situations. The book builds on interviews with practitioners in healthcare, aviation, IT, public governance, and industry. It connects narratives from these fields with theories from organizational psychology and philosophy, as well as from positive organizational scholarship. In the final chapter, an overall ethics of fallibility at work is outlined. Fallibility at Work contributes to research in multiple academic disciplines, but also reaches out to practitioners who are interested in the connections between error and excellence in organizations.
