Focusing on the dynamics of communication within organizations, this book delves into how members interact and the implications for workplace culture. It builds on previous research related to fallibility, introducing concepts like communication climate, voice climate, and psychological safety, which highlight the risks associated with voicing concerns. The author emphasizes the importance of criticism, dissent, and encouragement, positioning friendly friction as essential for fostering a healthy communication environment.
Øyvind Kvalnes Libri
