The new, 3rd edition of the Customer Service Pocketbook is a key title in the Pocketbook Series. The book is for everyone who contributes, directly or indirectly, to giving the customer excellent service. It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. Setting standards, measuring customer service and mystery shopper programmes are all discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Fr. Sean McManus's narrative delves into his nearly forty-year commitment to advocating for justice in Northern Ireland, highlighting his pivotal role in founding the Irish National Caucus. His efforts led to significant Congressional actions, including halting U.S. arms sales to the Royal Ulster Constabulary and establishing the MacBride Principles for fair employment. Drawing from his experiences growing up in a divided parish and his seminary life in the 1960s, McManus offers profound insights into his evolving faith and philosophy of non-violence, illustrating his impact on U.S. policy regarding Northern Ireland.
Get your slice of Raspberry Pi With the invention of the unique credit card-
sized single-board computer comes a new wave of hardware geeks, hackers, and
hobbyists who are excited about the possibilities with the Raspberry Pi-and
this is the perfect guide to get you started.
With fun activities on and off the computer, this book encourages kids to be
creative with code. At the back of the book, there is a game, poster and
stickers.
Scratch Programming in easy steps, 2nd edition introduces readers to Scratch, a programming language that is widely used on the Raspberry Pi and in schools and begins with a foreword by Mitchel Resnick, Professor of Learning Research at the MIT Media Lab, which created Scratch. Scratch makes it easy to create your own games, animations, music, art or applications. It's the perfect way to learn programming because it takes away a lot of the complexity. That means you can focus on having great ideas and bringing them to life. With this book as your companion, you'll learn how to: Design, build and share your own programs Create addictive arcade games, quizzes and word games Make computer-generated art Play your favourite music and compose your own tunes Use variables, lists, loops, broadcasts and operators to create sophisticated software Avoid common programming pitfalls and bugs Interact with webcam video and the sensors on a PicoBoard Scratch Programming in easy steps, 2nd edition is fully updated for Scratch 3.0, the latest version of Scratch. Includes examples of using the micro:bit to control Scratch projects and using text-to-speech to speak aloud - new features in Scratch 3.0.
There are no stupid questions here. Everyone has to start somewhere, after all. In The First-Time Gardener's Guide to Growing Plants and Flowers, Sean and Allison McManus, the gardening pros behind the popular website and podcast Spoken Garden, answer all of your questions and more. Caring for outdoor plantings can be intimidating, especially if the process is completely new to you. Before running to the hardware store to stock up on plastic bags of mulch and tools you don't really need, arm yourself with the know-how to plant and tend outdoor areas correctly and safely. Doing so saves you time, money, and energy--and helps make the process a whole lot more fun. With help from this easy-to-follow beginner gardening guide, you'll learn: Tips for selecting the best plants and flowers for your growing conditions; The best planting techniques for different types of plants; How to mulch trees, shrubs, and garden beds correctly; Pruning dos and don'ts for common garden plants; Ways to keep weeds out of outdoor areas--without using synthetic herbicides; How to recognize and manage different pests and diseases naturally; Insider tips on everything from the difference between annuals and perennials to choosing the best organic fertilizer. Plus, you'll find time-management advice and tips for effective, resource-conscious gardening. You will close the book not only knowing how to care for your home's outdoor plantings using earth-friendly methods, but also knowing the satisfaction of a beautiful, all-natural landscape. This book is part of The First-Time Gardener's Guides series from Cool Springs Press, which also includes The First-Time Gardener's Guide to Growing Vegetables. Each book in The First-Time Gardener's Guides series is aimed at beginner gardeners and offers clear, fact-based information that's presented in a friendly and accessible way, including step-by-step instructions and full-color illustrations throughout
This title guides the you through the process of creating a website from planning to search engine promotion, explaining everything you need to know in plain English
Are you new to Microsoft Office software? Looking for instructions that aren't
full of complicated computing terms? Microsoft Office for the Older and Wiser
can answer all of your queries with its straightforward advice and easy-to-
follow layout on using both Office 2010and Office 2007.
"Cool Scratch Projects in easy steps gives you great ideas to create computer games and other projects that'll impress your friends and family -- and you'll have endless fun creating and playing them! The book provides step-by-step instructions for building projects that show off some of the cool things you can do with Scratch. It starts with two simple projects to get you started. Find out how to: make a game with animated cartoon characters ; build a drum machine and make random music ; use anaglyph glasses for 3D effects and 3D Art ; design amazing mazes in a 3D environment ; create your own stop motion films ; use the ScratchJr app to create games and interactive stories anywhere using your iPad or Android tablet. Cool Scratch Projects in easy steps has projects for Scratch 2.0 on a PC/Mac and Scratch 1.4 on the Raspberry Pi, and includes a Raspberry Pi Camera Module project. Each project includes suggestions for customizing it, so you can make it your own!"-- Provided by publisher.
