Revolutionize Your Customer Experience

Autori

• Colin Shaw

Parametri

• 224 pagine
• 8 ore di lettura

• Economia e affari
• Motivazione e auto-aiuto

Maggiori informazioni sul libro

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

Lingua: Inglese

Pubblicato: 2005

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