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Parametri
- 192pagine
- 7 ore di lettura
Maggiori informazioni sul libro
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Acquisto del libro
Good Services, Louise Downe
- Lingua
- Pubblicato
- 2020
- product-detail.submit-box.info.binding
- (In brossura)
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Metodi di pagamento
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- Titolo
- Good Services
- Lingua
- Inglese
- Autori
- Louise Downe
- Editore
- BIS Publishers bv
- Pubblicato
- 2020
- Formato
- In brossura
- Pagine
- 192
- ISBN10
- 9063695438
- ISBN13
- 9789063695439
- Serie
- Tag
- Saggistica, Arte / Cultura, Commercio, Business & Management, Tecnologia & Ingegneria, Design, Tecnologia, Marketing & Vendite
- Valutazione
- 4,35 su 5
- Descrizione
- Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.