Up your Service!: Strategies and Action Steps to Delight your Customers Now!

Autori

• Ron Kaufman

Parametri

• 298 pagine
• 11 ore di lettura

• Business & Management

Maggiori informazioni sul libro

Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.

Lingua: Inglese

Pubblicato: 2005

(In brossura)