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Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
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Up your Service!: Strategies and Action Steps to Delight your Customers Now!, Ron Kaufman
- Lingua
- Pubblicato
- 2005
- product-detail.submit-box.info.binding
- (In brossura)
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- Titolo
- Up your Service!: Strategies and Action Steps to Delight your Customers Now!
- Lingua
- Inglese
- Autori
- Ron Kaufman
- Editore
- Ron Kaufman
- Pubblicato
- 2005
- Formato
- In brossura
- Pagine
- 298
- ISBN10
- 9810529597
- ISBN13
- 9789810529598
- Serie
- Valutazione
- 3,95 su 5
- Descrizione
- Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.