Customer Care Excellence

How to Create an Effective Customer Focus

Autori

• Sarah Cook

Parametri

• 288 pagine
• 11 ore di lettura

• Business & Management
• Commercio
• Saggistica

Maggiori informazioni sul libro

Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.

Lingua: Inglese

Pubblicato: 2008

(In brossura)