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Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.
Acquisto del libro
Customer Care Excellence, Sarah Cook
- Lingua
- Pubblicato
- 2008
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- (In brossura)
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- Titolo
- Customer Care Excellence
- Sottotitolo
- How to Create an Effective Customer Focus
- Lingua
- Inglese
- Autori
- Sarah Cook
- Editore
- Kogan Page Publishers
- Pubblicato
- 2008
- Formato
- In brossura
- Pagine
- 288
- ISBN10
- 0749450665
- ISBN13
- 9780749450663
- Serie
- Valutazione
- 4 su 5
- Descrizione
- Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.