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Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
Acquisto del libro
Human Sigma, John Howland Fleming, Jim Asplund
- Lingua
- Pubblicato
- 2007
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- (Copertina rigida)
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- Titolo
- Human Sigma
- Sottotitolo
- Managing the Employee-Customer Encounter
- Lingua
- Inglese
- Autori
- John Howland Fleming, Jim Asplund
- Editore
- Gallup Press
- Pubblicato
- 2007
- Formato
- Copertina rigida
- Pagine
- 320
- ISBN10
- 1595620168
- ISBN13
- 9781595620163
- Serie
- Valutazione
- 3,8 su 5
- Descrizione
- Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.