Esaurito
Human Sigma
Managing the Employee-Customer Encounter
Valutazione del libro
Maggiori informazioni sul libro
Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
Acquisto del libro
Human Sigma, Jim Asplund, John Howland Fleming
- Lingua
- Pubblicato
- 2007
- Rilegatura
- (Copertina rigida)
Ti avviseremo via email non appena lo rintracceremo.
Metodi di pagamento
Qui potrebbe esserci la tua recensione.
- Titolo
- Human Sigma
- Sottotitolo
- Managing the Employee-Customer Encounter
- Lingua
- Inglese
- Autori
- Jim Asplund, John Howland Fleming
- Editore
- Gallup Press
- Pubblicato
- 2007
- Formato
- Copertina rigida
- Pagine
- 320
- ISBN10
- 1595620168
- ISBN13
- 9781595620163
- Serie
- Tag
- Commercio, Leadership, Clienti
- Valutazione
- 3,8 su 5
- Descrizione
- Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.