Maggiori informazioni sul libro
In the bestselling tradition of The One Minute Manager , Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving. Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps , Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance
Acquisto del libro
Zap the Gaps!, Kenneth Blanchard, Dana Robinson, Jim Robinson
- Lingua
- Pubblicato
- 2002
- product-detail.submit-box.info.binding
- (Copertina rigida)
Metodi di pagamento
Qui potrebbe esserci la tua recensione.
- Titolo
- Zap the Gaps!
- Lingua
- Inglese
- Editore
- Harper Collins
- Pubblicato
- 2002
- Formato
- Copertina rigida
- ISBN10
- 0060503009
- ISBN13
- 9780060503000
- Serie
- Titolo originale
- Zap the gaps!
- Valutazione
- 3,4 su 5
- Descrizione
- In the bestselling tradition of The One Minute Manager , Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving. Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps , Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance