Robert Spector

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The Nordstrom Way to Customer Service Excellence: A handbook for implementing great service in your organization

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Robert Spector The Nordstrom Way to Customer Service Excellence: A handbook for implementing great service in your organization

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The Nordstrom Way to Customer Experience Excellence

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Robert Spector The Nordstrom Way to Customer Experience Excellence

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Amazon.com

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Robert Spector Amazon.com

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The Century Old Startup

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Robert Spector The Century Old Startup