Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Autori

• Joseph A. Michelli

Parametri

• Commercio e vendita
• Economia e affari
• Gestione
• Saggistica

Maggiori informazioni sul libro

Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

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Lingua: Inglese

Pubblicato: 2015

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