Il libro è attualmente esaurito
Maggiori informazioni sul libro
Focusing on the SERVQUAL model, this book guides young readers in evaluating the quality of institutions across various fields. As a globally recognized research tool, the SERVQUAL model analyzes service quality through ten key dimensions. Developed in the mid-1980s by Zeithaml, Parasuraman, and Berry, it provides a structured approach for assessing and improving service standards, making it essential for anyone interested in understanding institutional effectiveness.
Acquisto del libro
Analysis of Service Quality Using Servqual Model, Ashok Kumar
- Lingua
- Pubblicato
- 2013
- product-detail.submit-box.info.binding
- (In brossura)
Ti avviseremo via email non appena lo rintracceremo.
Metodi di pagamento
Ancora nessuna valutazione.