Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Autori

• Madeline Bodin

Parametri

• 137 pagine
• 5 ore di lettura

• Computer, IT, programmazione
• Economia e affari

Maggiori informazioni sul libro

The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.

Lingua: Inglese

Pubblicato: 1999

(In brossura)