The Customer Rules

The 39 Essential Rules for Delivering Sensational Service

Autori

• Lee Cockerell

Parametri

• 208 pagine
• 8 ore di lettura

• Commercio e vendita
• Economia e affari
• Leadership
• Motivazione e auto-aiuto
• Saggistica

Maggiori informazioni sul libro

Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.

Lingua: Inglese

Pubblicato: 2013

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