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The book emphasizes that customer service is an essential art that requires various elements to provide a competitive edge and enhance employee employability. It addresses the growing demand for quality and continuous improvement in both private and public sectors, highlighting the diverse roles of consumers, such as citizens and patients. The text stresses the necessity of qualification and training in delivering effective service, regardless of its nature, to meet the escalating expectations of customers.
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Excellence in Service, Régis Sousa
- Lingua
- Pubblicato
- 2023
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- (In brossura)
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