The Call Center Handbook

The Complete Guide to Starting, Running, and Improving Your Call Center

Autori

• Keith Dawson

Parametri

• 283 pagine
• 10 ore di lettura

• Computer, IT, programmazione
• Economia e affari

Maggiori informazioni sul libro

Focusing on the essential elements of call center management, this guide provides practical advice on selecting optimal locations, acquiring necessary equipment, and effectively managing agents. It also emphasizes strategies for monitoring productivity and improving customer relationships, making it a comprehensive resource for both new and experienced call center operators looking to enhance their operations.

Lingua: Inglese

Pubblicato: 2003

(In brossura)