Inner game of golf. How to maximise your mental strenth to learn to always winW. Timothy GallweyEsaurito4,1Avvisami
Necessary but not sufficient: a theory of constraints business novelEliyahu M. GoldrattEsaurito4,1Avvisami
Dr. Deming: The American Who Taught the Japanese about Quality the American Who Taught the Japanese about QualityRafael AguayoEsaurito4,1Avvisami
Customer Satisfaction is Worthless, Customer Loyalty is PricelessJeffrey H. GitomerEsaurito4,1Avvisami
The Apple Experience: The Secrets of Delivering Insanely Great Customer ServiceCarmine GalloEsaurito4,1Avvisami
