Dr. Deming: The American Who Taught the Japanese about Quality the American Who Taught the Japanese about QualityRafael AguayoEsaurito4,1Avvisami
Customer Satisfaction is Worthless, Customer Loyalty is PricelessJeffrey H. GitomerEsaurito4,1Avvisami
Choose Your WoW!: A Disciplined Agile Delivery Handbook for Optimizing Your Way of WorkingScott W. AmblerEsaurito4,0Avvisami
The daily Drucker : 366 days of insight and motivation for getting the right things donePeter Ferdinand DruckerEsaurito4,1Avvisami
Winning through intimidation. How to be the victor, not the victim in business and in lifeRobert RingerEsaurito4,1Avvisami
The Apple Experience: The Secrets of Delivering Insanely Great Customer ServiceCarmine GalloEsaurito4,1Avvisami