The Customer Rules

Autori

• Lee Cockerell

Parametri

• 189 pagine
• 7 ore di lettura

• Commercio e vendita
• Economia e affari
• Leadership
• Motivazione e auto-aiuto
• Saggistica

Maggiori informazioni sul libro

The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.

Lingua: Inglese

Pubblicato: 2013

(In brossura)