The DNA of Customer Experience

Autori

• Colin Shaw

Parametri

• 288 pagine
• 11 ore di lettura

• Economia e affari
• Marketing e PR

Maggiori informazioni sul libro

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.

Lingua: Inglese

Pubblicato: 2007

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