Telephone and Helpdesk Skills

Autori

• Adrian Wallwork

Parametri

• 196 pagine
• 7 ore di lettura

• Libri di testo

Maggiori informazioni sul libro

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

Lingua: Inglese

Pubblicato: 2014

(In brossura)