Operational support and analysis

Autori

• Kim Burton
• Stationery Office

Parametri

• Computer, IT, programmazione
• Tecnologia e Ingegneria

Maggiori informazioni sul libro

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Per saperne di più

Lingua: Inglese

Pubblicato: 2013

(In brossura)