The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

Autori

• Sriram Dasu
• Richard B. Chase

Parametri

• Economia e affari

Maggiori informazioni sul libro

Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

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Lingua: Inglese

Pubblicato: 2013

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