Lean Six Sigma for service

Autori

• Michael L. George

Parametri

• 300 pagine
• 11 ore di lettura

• Commercio e vendita
• Economia
• Economia e affari
• Manuali e guide
• Saggistica

Maggiori informazioni sul libro

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need

Lingua: Inglese

Pubblicato: 2003

(Copertina rigida)