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The book explores the integration of service improvement and selling skills, addressing a gap in existing literature. It emphasizes the importance of coordinating these two areas to enhance overall business performance, offering insights and strategies that are often overlooked in traditional service and sales training. By focusing on the synergy between service and selling, it provides a unique perspective aimed at professionals seeking to elevate their approach to customer engagement and satisfaction.
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Selling in Customer Service, Leon Cai
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- Pubblicato
- 2024
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