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Focusing on the principle of value co-creation, this book provides insights from the author's diverse business experiences, emphasizing how to effectively integrate ITIL 4 into real-world scenarios. It addresses critical themes such as defining and balancing organizational and supplier values, delivering customer value, and the importance of reporting. Additionally, it advocates for a practice-based approach and the embedding of continual service improvement, making it essential for executives aiming to enhance their organization's long-term viability and value.
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Co-Creating Value in Organizations with Itil 4: A Guide for Consultants, Executives and Managers, David Barrow
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- 2023
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