Powerful Phrases for Effective Customer Service

Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Autori

• Renee Evenson

Parametri

Pagine

306pagine

Tempo di lettura

11ore

• Commercio e vendita
• Economia e affari
• Saggistica

Maggiori informazioni sul libro

Equipped with over seven hundred phrases and scripts, this essential guide focuses on transforming challenging customer interactions into positive experiences. It provides practical strategies for diffusing tension and resolving conflicts, ensuring that both customers and service representatives can walk away satisfied.

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Lingua: Inglese

Pubblicato: 2012

(In brossura)