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The assessment of e-government readiness across 192 UN Member States highlights the potential of ICTs to transform government structures and enhance operational efficiency. Focusing on back-office integration, the report categorizes models into single function, cross-functional, and back-office to front-office integration. Success hinges on the complexity of the functions and organizations involved, with a notable emphasis on the human element. Overcoming cultural resistance and ensuring skilled management are critical for realizing the benefits of these initiatives, rather than solely relying on technology.
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United Nations E-Government Survey 2008: From E-Government to Connected Governance, United Nations
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- 2008
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