Recruiting and Retaining Call Center Employees (in Action Case Study Series)

Autori

• Natalie Petouhoff

Parametri

Pagine

240pagine

Tempo di lettura

9ore

• Motivazione e auto-aiuto

Maggiori informazioni sul libro

Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.

Per saperne di più

Lingua: Inglese

Pubblicato: 2001

(In brossura)