Michael Wright Libri

Focusing on enhancing customer service, this book introduces The Seven Premium Principles Of Customer Service to elevate your business's reputation. It emphasizes the importance of delivering excellence in every interaction, aiming to distinguish your service approach from competitors. By applying these principles, you can transform your business and create a loyal clientele that values the premium service provided.

How do you find the woman of your dreams when you're nearly forty, living in the middle of nowhere and spectacularly ungifted in the art of seduction?

Written to encourage new and experienced playwrights to build techniques for a greater range of creative expression in their work, with advice and exercises to guide playwrights towards thinking and working theatrically.

Through a series of systematic explorations across a wide range of scenarios, Sensory Writing for Stage and Screen offers script writers exercises for attending to their own sensory experiences as a means to exploring the sensory experiences—and worlds—of the characters they create.

"Playwriting-in-Process" was created to provide a resource, a craft-reminder/reinforcer, a stimulus, a self teaching mechanism, and a reference work.

Illustrating a complete range of art techniques through full-color, step-by-step photographs, this elaborately instructional art book covers figure drawing, watercolor, and oil painting, with a focus on the effect each has on the artwork as a whole. This holistic approach is apparent throughout the massive volume. It is an invaluable way to teach art, providing both practice and theory. The reproductions of fine art that accompany each large section provide creative and inspirational stimuli to lead the artist through this volume's extensive scope.

Have you ever had to decide what to do with an unidentified corpse by a Devonian cowshed when the herd is due in for milking? And how would you react if one of your patients was abducted by aliens? If you are a GP it seems these are routine matters. From coping with the suicide of a colleague to the unusual whereabouts of a jar of Coleman's mustard, this is the story of one rural doctor's often misguided attempts to make sense of the career in which he has unwittingly found himself. Dr Sparrow's adventures would be utterly unbelievable were they not 100% true stories. His bedside manner may sometimes leave a little to be desired but, if you're in dire straits, this doctor will have you in stitches.

Recently retired, Dr Sparrow reveals with refreshing candour and dark humour the most memorable experiences of his career as a rural GP. From sewing back on a patient’s chiselled finger on a call-out, and the emergency countryside delivery inspired by James Herriot, to suddenly remembering the body left in the back of a Volvo, and a small oversight that blew up the local crematorium, Dr Sparrow spares no blushes.

The book delves into the rich history of the jews-harp in Britain and Ireland, utilizing previously unknown sources and extensive research. It begins with a detailed description of the instrument and explores theories regarding its ancient origins and European introduction. The narrative highlights its commercial exploitation and significance in manufacturing, as well as its representation in art, literature, and media. Additionally, it profiles the diverse musicians who have embraced the jews-harp over the centuries, offering a comprehensive view of its cultural impact.