AXELOS Libri

In Book One we learned how Jim Baines, CEO of a major US packaging company, made a simple mistake and discovered that he was a 'whale' - a high value target for hackers looking to profit from the corporate chaos they can cause. It turned out that he was just bait for even bigger prizes - including his old friend, Hannah Simmons, CFO of a huge multinational. Now, with Hannah's career in meltdown, Jim facing the loss of the business it took him years to build and media speculation growing, an investigative journalist closes in on them, sensing the biggest exclusive of her career. Meanwhile in London, a brilliant young hacker prepares to deepen the attack. But who is he working for and what is their ultimate objective? It's a nightmare that's becoming all too common in boardrooms around the world.

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Portfolio, Programme and Project Offices (P30) will provide a focal point for defining a balanced portfolio of change and ensuring consistent delivery of programmes and projects across an organization or department. The publication takes many forms, from a single all-encompassing physical office to a virtual office model made up of a permanent organization portfolio office supported by a permanent hub portfolio office or temporary programme/project offices. The pocketbook introduces the principles, processes and techniques that will enable individuals and organizations to successfully establish develop and maintain appropriate support structures