Service-oriented business process systems for knowledge work

Autori

• Katrina Simon

Parametri

• Libri di testo
• Libri di testo universitari

Maggiori informazioni sul libro

The first decade of the 21st century has witnessed a surge of enthusiasm for service-oriented architectures (SOA) and web services. While the ultimate impact on the software market is still uncertain, the BPM community recognizes SOA as a significant advancement toward seamless, model-driven process automation. Concurrently, the concept of a service has gained traction not only in computing but also as an economic good. Business administration research has explored this tertiarization through concepts and studies on service marketing and engineering. Katrina Leyking integrates these streams of service sciences, developing a framework for service-oriented business process systems that employs service-orientation as a shared design principle for both human and technical capabilities. This framework addresses the emergence of knowledge work, which challenges traditional BPM concepts with more human-driven, collaborative, and flexible processes that resist full automation. The book includes a comprehensive state-of-the-art analysis and offers a detailed methodology for engineering service-oriented process architectures. The author validates this methodology through a prototypical application in the context of learning management processes, making it relevant for both practitioners and academics in business process management, knowledge management, and information systems.

Lingua: Inglese

Pubblicato: 2010

(In brossura)